Guest Experience Supervisor & Rooms Controller

Savour Hospitality; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Savour Hospitality in Cleveland, OH is seeking a Guest Relations Supervisor / Rooms Controller to oversee guest services and front desk operations. This role ensures smooth check-ins, VIP handling, and seamless communication across departments.

The position requires at least 2 years of related experience, excellent written and verbal communication, and the ability to work independently and collaboratively. Regular full-time hours include weekends and evenings, with salary ranging from $20.00 to

Qualifications

• At least 2 years of related experience required.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Responsibilities

• Supply guests with directions and information regarding property amenities, services, and hours of operation.
• Coordinate with Bell Person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention to resolve requests.
• Follow up with guests to ensure requests are met and document communications.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Process all guest check-ins, verify identity, payment, and issue room keys.
• Set up accurate accounts for each guest per requirements.
• Verify, recognize, and delight Marriott Bonvoy members.
• Manage pre-arrival guest processes including room upgrade priorities and preferences.
• Respond to Customer Care inquiries and guest satisfaction feedback.
• Ensure rates match market codes and document exceptions.
• Compile and review daily reports and contingency lists.
• Answer phones promptly and maintain proper etiquette.
• Record follow ups to ensure requests are met.

Skills

Excellent communication

Independence

Team collaboration

Job description

Savour Hospitality in Cleveland, OH is seeking a Guest Relations Supervisor / Rooms Controller to oversee guest services and front desk operations. This role ensures smooth check-ins, VIP handling, and seamless communication across departments.

The position requires at least 2 years of related experience, excellent written and verbal communication, and the ability to work independently and collaboratively. Regular full-time hours include weekends and evenings, with salary ranging from $20.00 to