Night Audit Lead — Guest Services & Operations

Savour Hospitality; Cleveland (OH); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Marriott - Key Tower in Cleveland, OH seeks a Night Audit Supervisor to manage non-peak guest inquiries, assist late check-ins/early check-outs, and ensure a smooth process. The role involves organizing check-ins/outs, securing payments, and communicating with the next shift to maintain seamless operations.

The position requires at least 2 years of related experience and strong written and verbal communication skills. Independence and teamwork are both important in this role.

Qualificações

• At least 2 years of related experience required.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Responsabilidades

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

Descrição da oferta de emprego

Marriott - Key Tower in Cleveland, OH seeks a Night Audit Supervisor to manage non-peak guest inquiries, assist late check-ins/early check-outs, and ensure a smooth process. The role involves organizing check-ins/outs, securing payments, and communicating with the next shift to maintain seamless operations.

The position requires at least 2 years of related experience and strong written and verbal communication skills. Independence and teamwork are both important in this role.