Guest Services Representative At Courtyard By Marriott, Cleveland, TN, Dynamic Cleveland LLC, D[...]

Dynamic Group Management; Cleveland (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel Discounts

Spa Discount

Retail Discount at Marriott Stores

Golf Discount on Apparel, Equipment, &

Job summary

Marriott is seeking a Guest Experience Specialist to proactively guide guests through their stay, from check-in to check-out, ensuring a memorable experience. The role emphasizes a guest-first mindset, ownership of service quality, and responsiveness to guest needs across hotel activities.

Responsibilities include addressing requests, completing reports, coordinating meals, and sharing local area highlights to enrich guest experiences.

Qualifications

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guest Experience Specialists deliver a wide range of services guiding guests through their stay.
• Take ownership of the guest experience in the main areas of the hotel with a guest-first mindset.
• Handle check-in/out, address guest requests, complete reports, and share local highlights.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott Associate Travel Discounts & Perks

Hotel Discounts

Explore the world! Marriott associates as well as their friends and family receive generous discounts at more than 8,500 hotels worldwide. Associates can participate in Marriott Bonvoy and also receive:

• 20% Food and Beverage Discount
• 20% Spa Treatment Discount
• 30% Retail Discount at Marriott Stores
• 30% Golf Discount on Apparel, Equipment and Tee Times