Guest Service Agent

Hyatt Taleo; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Dream Nashville is hiring a Guest Service Agent to deliver attentive, high-quality service at the front desk. You will check guests in and out, assist with reservations, and handle calls while coordinating with housekeeping and engineering to meet guest needs.

The role requires at least one year at a front desk, a cheerful demeanor, strong problem-solving, and fluent English. This is a full-time, on-site position with opportunities to engage guests and support hotel operations.

Qualifications

• At least one year of experience as a Front Desk Agent.
• Excellent personal presentation and interpersonal skills.
• Positive, cheerful demeanor with a caring personality.
• Good problem-solving ability.
• Fluency in reading, writing and spoken English.

Responsibilities

• Welcome and register arriving guests and collect pertinent information.
• Efficiently conduct check-in and check-out procedures.
• Coordinate with Housekeeping and Engineering to meet guest expectations.
• Respond to guest requests and take appropriate action.
• Handle guest billing requests and cash transactions.
• Maintain knowledge of hotel amenities and local attractions.
• Answer telephone professionally and assist guests with directions.
• Manage guest complaints and compliments courteously.
• Communicate VIP needs and special requests to relevant departments.
• Perform other tasks as assigned.

Skills

Front desk experience

Excellent presentation

Interpersonal skills

Problem solving

English fluency

Job description

Guest Service Agent | NAS002914

Description

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest’s expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
• Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Communicate with all departments regarding in house VIPs and any special requests/needs
• All other tasks and duties as assigned

Qualifications

• At least one year of experience as a Front Desk Agent
• Have excellent personal presentation and interpersonal skills.
• Display a positive and cheerful demeanor along with a caring personality
• Good problem-solving ability
• Fluency in reading, writing and spoken English

Primary Location

: US-TN-Nashville

Organization

: Dream Nashville

Pay Basis

: Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | Full-time

Job

: Front Office