Front Office Lead — Guest Experience

Highgate Hotels, LP; Chandler (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor for Homewood Suites Chandler in Chandler, AZ. This hourly role requires managing front desk operations, ensuring guest satisfaction, and supporting a courteous, efficient service culture.

The position involves handling reservations, rate quotes, and daily front desk tasks while upholding hotel standards. The ideal candidate will have a high school diploma, some college coursework, computer experience, and strong customer service skills.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Computer experience required.
• Customer service experience preferred.
• Flexible and long hours sometimes required.

Responsibilities

• Greet guests at the Front Desk and uphold standards.
• Operate PBX console and ensure hotel standards.
• Answer guest inquiries about services and hours.
• Process reservations and rate quoting.
• Balance and prepare shift paperwork for closing.
• Maintain promotions and guest programs.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Team supervision

Education

High School diploma

College coursework in related field

Tools

PBX console

Front Desk computer system

Computer experience

Job description

Highgate Hotels is seeking a Front Office Supervisor for Homewood Suites Chandler in Chandler, AZ. This hourly role requires managing front desk operations, ensuring guest satisfaction, and supporting a courteous, efficient service culture.

The position involves handling reservations, rate quotes, and daily front desk tasks while upholding hotel standards. The ideal candidate will have a high school diploma, some college coursework, computer experience, and strong customer service skills.