Guest Experience Supervisor – Front Desk

Highgate Hotels, LP; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Guest Services Supervisor for La Quinta Mesa Superstition Springs in Mesa, AZ. You will support the Guest Services Manager and lead front desk operations to deliver attentive, courteous service before arrival and during stay, while helping maximize occupancy and revenue.

The role requires 2–3 years in a hotel setting, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field.
• College coursework helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver’s license for the applicable state.
• Flexible and long hours sometimes required.
• Must communicate effectively verbally and in writing.
• Must be able to multitask and prioritize deadlines.
• Maintain a warm and friendly demeanor at all times.
• Maintain regular attendance per Highgate Hotel standards.

Responsibilities

• Assist the Guest Services Manager and Assistant Guest Services Manager with daily operations.
• Oversee guest check-in and check-out in a friendly, efficient manner.
• Monitor VIP and special guest requests.
• Operate Front Desk systems and ensure timely delivery of messages and mail.
• Maximize room revenue through merchandising and rate awareness.
• Assist in training and cross-training of team members.

Skills

Communication

Multitasking

Teamwork

Customer service

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Guest Services Supervisor for La Quinta Mesa Superstition Springs in Mesa, AZ. You will support the Guest Services Manager and lead front desk operations to deliver attentive, courteous service before arrival and during stay, while helping maximize occupancy and revenue.

The role requires 2–3 years in a hotel setting, strong communication, and the ability to multitask in a fast-paced environment.