Guest Experience Agent – Front Desk & Concierge

Highgate; Chandler (AZ); On-site; USD 22,041 - 30,307; Full time

Job summary

Highgate Hotels in Chandler, AZ is looking for a Guest Service Agent to greet guests during check-in and check-out, answer questions, and keep front desk operations running smoothly. You will balance cash, quote rates, and coordinate with other departments to maximize guest satisfaction.

We value a warm, professional demeanor, reliable computer skills and flexible shift availability. Hospitality experience is preferred and college coursework is helpful.

Qualifications

• High school diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome guests at the Front Desk in accordance with Highgate Hotel standards.
• Maintain PBX console operation and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours.
• Balance and prepare paperwork for closing shifts.
• Maintain knowledge of rates, packages and promotions.
• Assist guests with safe deposit boxes and other requests.

Skills

Customer service

Communication

Multitasking

Teamwork

Demeanor

Education

High School diploma or equivalent

College coursework helpful

Tools

PBX system

Front Desk software

Job description

Highgate Hotels in Chandler, AZ is looking for a Guest Service Agent to greet guests during check-in and check-out, answer questions, and keep front desk operations running smoothly. You will balance cash, quote rates, and coordinate with other departments to maximize guest satisfaction.

We value a warm, professional demeanor, reliable computer skills and flexible shift availability. Hospitality experience is preferred and college coursework is helpful.