Guest Experience Supervisor, Front Office – PTO & Travel Discounts

OTO Development; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Office Supervisor to lead daily front desk operations and ensure a seamless guest experience at our Washington, DC area property. This role oversees check-in/check-out, reservations, and a variety of customer service tasks to maintain high standards of service.

The ideal candidate has 2+ years in a front desk role, strong communication skills, and a team-oriented mindset. Physical duties are required; the position is full-time with day-to-day supervision by the

Qualifications

• 2+ years of experience in a front desk/receptionist role.
• Excellent people skills and willingness to go above and beyond for guests.
• Ability to work well in a team and collaboratively.
• Strong oral, written, and interpersonal communication skills.
• Problem solver who seeks the best guest experience.

Responsibilities

• Assist guests in check-in and check-out and throughout their stay.
• Work with the hotel’s electronic reservation system and other programs for seamless workflow.
• Handle all financial transactions (credit card and cash) securely and accurately.

Skills

Front desk experience

Team player

Communication skills

Guest service

Job description

OTO Development is seeking a Front Office Supervisor to lead daily front desk operations and ensure a seamless guest experience at our Washington, DC area property. This role oversees check-in/check-out, reservations, and a variety of customer service tasks to maintain high standards of service.

The ideal candidate has 2+ years in a front desk role, strong communication skills, and a team-oriented mindset. Physical duties are required; the position is full-time with day-to-day supervision by the