Front Office Supervisor

OTO Development; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

OTO Development is seeking a Front Office Supervisor in Saint Petersburg, FL. You will oversee front desk operations, assist guests with check-in/check-out, and ensure a seamless guest experience. The role requires handling reservations and payments while maintaining high service standards.

The position emphasizes teamwork, strong communication, and adherence to safety and procedural protocols within a responsive hospitality team.

Qualifications

• 2+ years experience in a front desk/receptionist role.
• Excellent oral, written, and interpersonal communication skills.
• Love for working with people and going above and beyond for guests.
• Team player with ability to collaborate.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Utilize hotel reservations system and other software to ensure smooth operations.
• Handle financial matters (credit card and cash) securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable, customer-focused environment.
• Ensure accurate handling of reservations, payments, and daily reports.
• Maintain documentation and ensure safety procedures are followed.

Skills

Customer service

Interpersonal communication

Teamwork

Problem solving

Multitasking

Tools

Hospitality software

Reservation system

Job description

We are pleased to announce a wonderful opportunity for a Front Office Supervisor.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel’s electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Front Office Supervisor

Department:

Property

Hourly

Position Reports to:

General Manager

Revised 5/8/26