Guest Experience Leader – Front Office

Hyat; Glendale (CA); On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Place Glendale, CA is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. The role emphasizes hospitality, teamwork, and proactive service to create memorable stays.

The position reports to hotel leadership, with responsibilities spanning recruitment, training, scheduling, and ensuring safety protocols and smooth daily operations at the front desk.

Qualifications

• Experience leading hotel front desk teams.
• Strong commitment to guest service and hospitality.
• Ability to manage budgets and inventory.
• Excellent communication and leadership skills.

Responsibilities

• Lead the front desk team and uphold Hyatt Place values.
• Coach staff to handle guest interactions with high hospitality and professionalism.
• Oversee recruitment, training, scheduling, supervising, and motivating staff.
• Coordinate with the General Manager and operations leadership to align on priorities.

Skills

Guest service leadership

Team coaching

Recruitment

Budget management

Emergency procedures

Job description

Hyatt Place Glendale, CA is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. The role emphasizes hospitality, teamwork, and proactive service to create memorable stays.

The position reports to hotel leadership, with responsibilities spanning recruitment, training, scheduling, and ensuring safety protocols and smooth daily operations at the front desk.