Guest Experience Lead — Growth Path + $1.2K Sign-On

Courtyard San Diego Mission Valley/Hotel Circle; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Voluntary保险

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

Courtyard San Diego Mission Valley/Hotel Circle is seeking a Front Office Supervisor to mentor the team, uphold upscale service, and ensure memorable guest experiences.

The role requires 1–2 years of supervisory hotel experience, fluency in English, and strong knowledge of hotel software and Microsoft Office. You will work a varied schedule, including nights and weekends, at 22.00 USD per hour.

Qualifications

• Two-year college degree or hospitality experience.
• 1–2 years’ supervisory experience in a hotel setting.
• Fluency in English; Spanish helpful.
• Strong knowledge of hotel software and Microsoft Office.
• Excellent verbal and written communication; leadership ability.
• Ability to multi-task and work under pressure; flexible schedule.

Responsibilities

• Oversee front office operations and guest service quality.
• Coach, train, and evaluate team members; assist scheduling.
• Monitor guest satisfaction and drive improvements.
• Greet guests and respond to inquiries promptly and professionally.

Skills

Leadership

Communication

Multi-tasking

Availability

Education

Two-year college degree or hospitality experience

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Courtyard San Diego Mission Valley/Hotel Circle is seeking a Front Office Supervisor to mentor the team, uphold upscale service, and ensure memorable guest experiences.

The role requires 1–2 years of supervisory hotel experience, fluency in English, and strong knowledge of hotel software and Microsoft Office. You will work a varied schedule, including nights and weekends, at 22.00 USD per hour.