Guest Experience Leader — Front Desk Supervisor

Sage Restaurant Group; Charlotte (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings & flexible spending

Basic Life & AD&D

Paid time off

401(k) with employer matching

Employee Assistance Program

Tuition Reimbursement

Job summary

UNC Charlotte Marriott is seeking a Front Desk Supervisor to lead our welcoming team and ensure every guest has an exceptional experience from arrival to departure.

You will supervise front desk operations, train and coach staff, handle reservations, process check-ins and check-outs, and maintain accurate guest accounts with courteous, professional service in a bustling campus hotel. The role offers growth, competitive benefits, and opportunities to make a meaningful impact.

Qualifications

• Front desk operations knowledge and guest service skills.
• Experience with cash handling and POS systems.
• Ability to supervise and coach front desk staff.
• Strong communication and problem-solving abilities.

Responsibilities

• Supervise the front desk to ensure top-quality service.
• Train, direct and coach staff to maintain a smooth operation.
• Resolve customer issues promptly to maintain satisfaction.
• Complete check-in/check-out procedures and manage guest accounts.
• Handle reservations and respond to inquiries with accuracy and courtesy.
• Maintain cash handling procedures and bank responsibilities.

Skills

Front desk operations

Cash handling

Customer service

Supervision

Communication skills

Bilingual (second language)

Education

High school diploma or equivalent

Tools

Cash register systems

PBX phone system

Job description

UNC Charlotte Marriott is seeking a Front Desk Supervisor to lead our welcoming team and ensure every guest has an exceptional experience from arrival to departure.

You will supervise front desk operations, train and coach staff, handle reservations, process check-ins and check-outs, and maintain accurate guest accounts with courteous, professional service in a bustling campus hotel. The role offers growth, competitive benefits, and opportunities to make a meaningful impact.