Guest Experience Front Desk Agent

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

The Le Meridien Sheraton Charlotte Hotel is seeking a dynamic Front Desk Agent to join our team. You will greet guests, answer inquiries, and provide friendly, service-oriented information at the front desk.

Duties include registering guests, issuing keys, managing reservations, handling mail and messages, and assisting guests with directions and local services. The role involves alternating shifts including days, evenings, and weekends, with cross-training as a hotel operator.

Qualifications

• Weekdays, weekends, and holidays are required including PM and AM shifts.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Will be dually trained as front desk as well as hotel operator.

Skills

Office software

Job description

The Le Meridien Sheraton Charlotte Hotel is seeking a dynamic Front Desk Agent to join our team. You will greet guests, answer inquiries, and provide friendly, service-oriented information at the front desk.

Duties include registering guests, issuing keys, managing reservations, handling mail and messages, and assisting guests with directions and local services. The role involves alternating shifts including days, evenings, and weekends, with cross-training as a hotel operator.