Front Desk Agent

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

The Le Meridien Sheraton Charlotte Hotel, operated by StepStone Hospitality, is seeking a Front Desk Agent to join our guest services team. You will warmly greet guests, check in/out, and handle inquiries while ensuring a smooth arrival and departure experience.

Responsibilities include managing reservations, conveying hotel services, coordinating with other departments, and processing payments. Flexibility for PM/AM shifts and weekends is required in this dynamic hotel environment.

Qualifications

• Must have good English communication skills.
• Ability to use office software.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to Guests.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services and directions.
• Keep record of room availability and rate.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest bills when needed.
• Make transportation or entertainment reservations for guests.
• Deposit guest valuables in hotel safe deposit box.
• Be knowledgeable of shifts including night audit and trained for front desk and hotel operator.

Job description

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.

Requirements

Weekdays, weekends, and holidays are required including PM and AM shifts.

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Will be dually trained as front desk as well as hotel operator.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.