Front Desk Supervisor

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

The Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead our front desk team with warmth and efficiency. You will greet guests, assist with room selection, and coordinate with housekeeping to ensure a seamless stay while maintaining high security and financial controls.

You will manage payments, oversee the reservation function, and help drive guest satisfaction through team leadership and professional communication.

Qualifications

• Greeting guests and visitors at the front desk.
• Handling guest information and room selection per guest needs.
• Managing payments and end-of-stay charges accurately.

Responsibilities

• Coordinate with housekeeping and service staff to resolve issues.
• Ensure lobby area is clean and welcoming.
• Oversee reservations to maximize occupancy and ADR.
• Maintain procedures for financial transactions and security.
• Respond to guest requests and questions promptly.
• Use office and accounting software accurately.

Skills

Guest service

Customer communication

Leadership

Cash handling

Problem solving

Reservation management

Tools

Office software

Job description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

Requirements

Weekdays, weekends, and holidays are required including AM and PM shifts.

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.

• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.