Front Desk Team Lead — Guest Experience

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

The Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead our front desk team with warmth and efficiency. You will greet guests, assist with room selection, and coordinate with housekeeping to ensure a seamless stay while maintaining high security and financial controls.

You will manage payments, oversee the reservation function, and help drive guest satisfaction through team leadership and professional communication.

Qualifications

• Greeting guests and visitors at the front desk.
• Handling guest information and room selection per guest needs.
• Managing payments and end-of-stay charges accurately.

Responsibilities

• Coordinate with housekeeping and service staff to resolve issues.
• Ensure lobby area is clean and welcoming.
• Oversee reservations to maximize occupancy and ADR.
• Maintain procedures for financial transactions and security.
• Respond to guest requests and questions promptly.
• Use office and accounting software accurately.

Skills

Guest service

Customer communication

Leadership

Cash handling

Problem solving

Reservation management

Tools

Office software

Job description

The Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead our front desk team with warmth and efficiency. You will greet guests, assist with room selection, and coordinate with housekeeping to ensure a seamless stay while maintaining high security and financial controls.

You will manage payments, oversee the reservation function, and help drive guest satisfaction through team leadership and professional communication.