Guest Experience Supervisor - Front Desk Leader

Hotel Warner - West Chester, PA; West Chester (Chester County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off and holidays

Performance-based bonuses

Professional development opportunities

Job summary

Hotel Warner in West Chester, PA is seeking a professional to oversee front desk operations. This role involves managing a team to provide exceptional service to guests, coordinating with various departments to ensure satisfaction, and maintaining service standards.

The ideal candidate has prior hotel experience, strong communication skills, and the ability to work flexible hours. Benefits include a 401(k) match, medical insurance, and performance-based bonuses.

Qualifications

• Previous experience in hotel front desk or guest services is essential.
• Leadership or supervisory experience preferred.
• Strong communication skills required.

Responsibilities

• Supervise front desk team and guest service operations.
• Ensure prompt and courteous assistance to guests.
• Coordinate with departments for guest satisfaction.

Skills

Guest service operations

Supervision

Communication

Problem-solving

Cash handling

Tools

Property management systems

Job description

Hotel Warner in West Chester, PA is seeking a professional to oversee front desk operations. This role involves managing a team to provide exceptional service to guests, coordinating with various departments to ensure satisfaction, and maintaining service standards.

The ideal candidate has prior hotel experience, strong communication skills, and the ability to work flexible hours. Benefits include a 401(k) match, medical insurance, and performance-based bonuses.