Guest Experience Specialist

Hotel Warner - West Chester, PA; West Chester (Chester County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

Employee discounts on accommodations and dining

Opportunities for professional growth

Job summary

Hotel Warner - West Chester, PA is seeking a Guest Service Agent to provide exceptional customer service and manage guest check-in and check-out processes. The ideal candidate will possess strong communication and organizational skills, with a focus on creating a welcoming environment for all guests. Responsibilities include handling inquiries and coordinating with housekeeping and maintenance staff. Benefits include competitive salary, comprehensive insurance, and employee discounts. The role requires flexible availability and offers opportunities for professional growth.

Qualifications

• High school diploma or equivalent required; additional hospitality training or certifications are a plus.
• Previous experience in a customer service role, particularly in the hospitality industry, is advantageous.
• Excellent communication and interpersonal skills.

Responsibilities

• Warmly welcome guests upon arrival and manage check-in and check-out processes efficiently.
• Provide guests with information about the hotel, its amenities, and local attractions.
• Handle guest inquiries, requests, and complaints with empathy and tact.

Skills

Customer service excellence

Communication skills

Multitasking ability

Organizational skills

Education

High school diploma

Hospitality training or certifications

Tools

Microsoft Office Suite

Hotel reservation software

Job description

Hotel Warner - West Chester, PA is seeking a Guest Service Agent to provide exceptional customer service and manage guest check-in and check-out processes. The ideal candidate will possess strong communication and organizational skills, with a focus on creating a welcoming environment for all guests. Responsibilities include handling inquiries and coordinating with housekeeping and maintenance staff. Benefits include competitive salary, comprehensive insurance, and employee discounts. The role requires flexible availability and offers opportunities for professional growth.