Guest Experience Supervisor - Flexible Shifts

Dimension Hospitality; Fort Lauderdale (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring smooth guest experiences from arrival to departure.

Ideal candidates bring hospitality experience, strong customer service and communication skills, and the ability to coach a team. This role requires calm professionalism, problem solving, and comfort with hotel systems.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk leadership

Customer service

Communication

Team coaching

Problem solving

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring smooth guest experiences from arrival to departure.

Ideal candidates bring hospitality experience, strong customer service and communication skills, and the ability to coach a team. This role requires calm professionalism, problem solving, and comfort with hotel systems.