Guest Experience Supervisor - Front Desk Leader

Hyatt House Charleston/Historic District; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt House Charleston/Historic District is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering attentive, courteous service and to maximize room revenue and occupancy. The role requires 2–3 years of hotel experience, a valid driver’s license, and the ability to handle high-pressure situations with composure.

Responsibilities include overseeing check-in/out, staff training, and ensuring smooth front desk operations in a fast-paced hotel environment.

Qualifications

• 2–3 years progressive hotel or related field experience required.
• High School diploma or equivalent required.
• Must have a valid driver’s license and strong communication skills.

Responsibilities

• Approach all guest and associate encounters with a friendly, service-oriented manner.
• Oversee front desk operations and ensure efficient check-in/out processes.
• Maintain awareness of VIP and special guest requests and room availability.
• Assist in training new hires and oversee adherence to standards.
• Review front desk logs, messages, and house keeping reports for accuracy.
• Maximize room revenue through merchandising and upsell opportunities.

Skills

Guest service

Communication

Problem solving

Team leadership

Stress management

Education

High School diploma or equivalent

College coursework in related field

Job description

Hyatt House Charleston/Historic District is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering attentive, courteous service and to maximize room revenue and occupancy. The role requires 2–3 years of hotel experience, a valid driver’s license, and the ability to handle high-pressure situations with composure.

Responsibilities include overseeing check-in/out, staff training, and ensuring smooth front desk operations in a fast-paced hotel environment.