Front Desk Supervisor - Hampton Inn Charleston Historic District

Hilton; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton Charleston is seeking a Front Office Supervisor to elevate guest experiences by leading a frontline team in daily operations, check-ins, and check-outs.

You will mentor staff, coordinate shifts, respond to guest inquiries, and ensure a smooth lobby flow that keeps service fast and friendly.

Join Hilton and help spread hospitality with integrity, teamwork, and accountability in a fast-paced hotel environment.

Qualifications

• Minimum experience supervising front desk or front office operations.
• Proven ability to lead teams and train staff.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs and guest service.
• Lead day-to-day team operations: create schedules and train staff.
• Resolve guest issues directly and assist team with escalations.
• Monitor lobby flow and adjust coverage in real time to maintain efficiency.

Skills

Front office leadership

Guest service

Shift scheduling

Training & coaching

Conflict resolution

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor , you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.