Front Office Guest Services Supervisor

HILTON GARDEN INN - CHARLESTON WATERFRONT; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hilton Garden Inn - Charleston Waterfront is seeking a Guest Service Supervisor to oversee daily Front Office operations, supervise staff, manage budgets, and ensure exceptional guest experiences. The role emphasizes coaching, communication, and adherence to brand standards.

You will coordinate with department heads, train associates, and utilize PMS tools to maintain smooth check-ins, resolve issues promptly, and promote hotel services.

Qualifications

• One year supervising (at least) three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent

Responsibilities

• Maintain a professional cohesive team by Training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Learn and utilize PMS.
• Check all credit cards for validity and ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and pass information on to appropriate individual.
• Maintain safety and security practices, know emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Keep housekeeping and other departments informed of special requests and late check-outs.
• Maintain certification from a brand approved responsible vendor training program.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.

Skills

Supervisory skills

Guest service

Communication

Multi task

Education

High school diploma

Job description

Hilton Garden Inn - Charleston Waterfront is seeking a Guest Service Supervisor to oversee daily Front Office operations, supervise staff, manage budgets, and ensure exceptional guest experiences. The role emphasizes coaching, communication, and adherence to brand standards.

You will coordinate with department heads, train associates, and utilize PMS tools to maintain smooth check-ins, resolve issues promptly, and promote hotel services.