Guest Experience Supervisor | Front Desk Lead | Daily Pay

The Inn at Stonecliffe; Melbourne, Northern (FL, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Telemedicine & mental health care

Health insurance

401(k) with company match

Paid time off

Holiday pay

Pet insurance

Employee Assistance Program

Discount marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. We are a hospitality company with a focus on service culture and employee development. The position is full-time with a compensation range and benefits.

Responsibilities include managing front desk operations, training staff, and ensuring exceptional guest service, with opportunities for career growth within the organization.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Strong leadership skills and ability to lead teams.
• Excellent verbal and written communication.
• Ability to multi-task and exceed guest expectations.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Monitor daily status of rooms, rates, discounts and packages.
• Pre-register guests according to standards.
• Hires, coaches and disciplines direct reports.
• Interact positively with guests to resolve issues.

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. We are a hospitality company with a focus on service culture and employee development. The position is full-time with a compensation range and benefits.

Responsibilities include managing front desk operations, training staff, and ensuring exceptional guest service, with opportunities for career growth within the organization.