Front Office Supervisor — Daily Pay & Benefits

Waterstoneboca; Melbourne, Northern (FL, KY); Hybrid; USD 15,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health insurance

401(k) with company match

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace

Job summary

Schulte Hospitality Group in the United States seeks a dynamic Front Office Supervisor to lead the front desk team, deliver exceptional guest service, and uphold our service culture.

You will assign duties, train associates, monitor arrivals and VIPs, coordinate room blocks, and respond to emergencies with calm professionalism. Schulte offers Daily Pay, telemedicine, health plans, 401(k) with company match, PTO, holiday pay, pet insurance and employee assistance programs.

Qualifications

• In-depth knowledge of hotel front desk operations.
• Strong leadership and communication skills.
• Ability to multi-task and provide guest-focused service.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk operations

Leadership

Communication

Multi-tasking

Team player

Job description

Schulte Hospitality Group in the United States seeks a dynamic Front Office Supervisor to lead the front desk team, deliver exceptional guest service, and uphold our service culture.

You will assign duties, train associates, monitor arrivals and VIPs, coordinate room blocks, and respond to emergencies with calm professionalism. Schulte offers Daily Pay, telemedicine, health plans, 401(k) with company match, PTO, holiday pay, pet insurance and employee assistance programs.