Guest Experience Supervisor – Front Desk Lead

Woodsprings Greensboro; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/long-term disability insurance

401(k) with company match

Discounted hotel rates

Training and career development

Job summary

Concord Hospitality in Greensboro, NC is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service while upholding brand standards. You will be the hub of guest interaction, guiding arrivals, stays, and departures with a proactive and caring approach.

This role offers opportunities for growth, with many supervisors advancing to Assistant General Manager roles within a few years.

Qualifications

• High school diploma or equivalent is required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Wash and fold laundry.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Detail oriented

Shift flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality in Greensboro, NC is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service while upholding brand standards. You will be the hub of guest interaction, guiding arrivals, stays, and departures with a proactive and caring approach.

This role offers opportunities for growth, with many supervisors advancing to Assistant General Manager roles within a few years.