Guest Experience Supervisor - Front Desk

Tapestry Conshohocken; Jacksonville (FL); On-site; USD 54,443,000 - 62,609,000; Full time

Job summary

Concord Hospitality in Jacksonville, FL seeks a Front Desk Supervisor to lead the front desk team and ensure a seamless arrival, stay, and departure experience, while upholding brand standards.

You will oversee guest interactions, reservations, and lobby operations, fostering proactive and caring service and supporting room yield and security procedures. Growth to Assistant General Manager is common.

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain knowledge of emergency and security procedures

Skills

Leadership

Communication

Multitasking

Organization

Guest service

Education

High school diploma or equivalent

Job description

Concord Hospitality in Jacksonville, FL seeks a Front Desk Supervisor to lead the front desk team and ensure a seamless arrival, stay, and departure experience, while upholding brand standards.

You will oversee guest interactions, reservations, and lobby operations, fostering proactive and caring service and supporting room yield and security procedures. Growth to Assistant General Manager is common.