Guest Services Supervisor: Lead Front Desk & Guest Experience

Dimension Hospitality Group; Santa Ana (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Impact on guest experience

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth arrival to departure experience.

Join a team that values guest satisfaction, professional service, and collaboration across departments. This role emphasizes leadership, coaching, and problem-solving in a fast-paced hospitality setting.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Communication

Leadership

Problem solving

Multitasking

Computer systems

Tools

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth arrival to departure experience.

Join a team that values guest satisfaction, professional service, and collaboration across departments. This role emphasizes leadership, coaching, and problem-solving in a fast-paced hospitality setting.