Guest Experience Supervisor — Front Desk & F&B

Kolter Hospitality, LLC.; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Supervisor to oversee front desk and food & beverage operations, ensuring a welcoming environment and high guest satisfaction. The role requires supervising staff, coordinating with departments, and maintaining smooth check-in/check-out and event support.

Responsibilities include managing guest issues, ensuring F&B inventory and FIFO processes, and adherence to safety and financial reporting. Weekend/holiday availability is required in a hotel setting.

Qualifications

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team is a plus.
• Education: None.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle guest issues courteously and ensure satisfactory resolution.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced per BEO.
• Oversee Food & Beverage inventory and ordering.
• Oversee FIFO process with Food & Beverage.
• Ensure compliant financial record keeping and timely reporting.
• Ensure VIP arrival and special requests are pre-blocked when needed.
• Coordinate with other departments on guest and room information.
• Report any items in need of repair.
• Follow all safety procedures.

Skills

Front desk supervision

Guest service

Problem solving

Communication

Job description

Kolter Hospitality is seeking a Front Desk Supervisor to oversee front desk and food & beverage operations, ensuring a welcoming environment and high guest satisfaction. The role requires supervising staff, coordinating with departments, and maintaining smooth check-in/check-out and event support.

Responsibilities include managing guest issues, ensuring F&B inventory and FIFO processes, and adherence to safety and financial reporting. Weekend/holiday availability is required in a hotel setting.