Front Desk Supervisor

AC By Marriott Downtown Orlando; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

AC By Marriott Downtown Orlando is seeking a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service in a fast-paced hotel environment.

The role requires supervising staff, handling check-ins/check-outs, and coordinating with other departments to ensure VIP and special requests are managed smoothly. A commitment to safety and policy compliance is essential.

Qualifications

• Previous hotel front desk experience.
• Experience overseeing/directing a team is a plus.

Responsibilities

• Supervise front desk operations during assigned shift.
• Assist guests with check-in and check-out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing.
• Pre-block VIP arrivals, special request rooms and long-stay guest rooms in advance.
• Coordinate with other departments to follow up on guest and room information.
• Report items in need of repair and maintain safety procedures.

Skills

Front desk experience

Team supervision

Customer service

Problem solving

Computer skills

Tools

Computer

Job description

Overview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel.Performance Expectations:Supervise front desk operations during assigned shift.Ensure front desk staff is familiar with hotel products and services.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Assist guests with check in and check out processes.Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.Communicate with other departments to coordinate and follow up on all guest and room information.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling.Kolter Hospitality is proud to be an Equal Opportunity Employer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.