Front Desk Supervisor

Kolter Hospitality; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Supervisor to oversee front desk and food & beverage operations, ensuring a welcoming environment and high guest satisfaction. The role requires supervising staff, coordinating with departments, and maintaining smooth check-in/check-out and event support.

Responsibilities include managing guest issues, ensuring F&B inventory and FIFO processes, and adherence to safety and financial reporting. Weekend/holiday availability is required in a hotel setting.

Qualifications

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team is a plus.
• Education: None.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle guest issues courteously and ensure satisfactory resolution.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced per BEO.
• Oversee Food & Beverage inventory and ordering.
• Oversee FIFO process with Food & Beverage.
• Ensure compliant financial record keeping and timely reporting.
• Ensure VIP arrival and special requests are pre-blocked when needed.
• Coordinate with other departments on guest and room information.
• Report any items in need of repair.
• Follow all safety procedures.

Skills

Front desk supervision

Guest service

Problem solving

Communication

Job description

Overview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

Performance Expectations

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
• Responsible for Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Qualifications

General Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.
• Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.
• Education: None

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.