Guest Experience Supervisor - Front Desk & F&B

Hyatt; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Kolter Hospitality in West Palm Beach, FL is seeking a Front Desk Supervisor to uphold exceptional guest service and oversee front desk operations and related food & beverage tasks.

You will manage shift coverage, assist guests with check-in/check-out, supervise staff, coordinate with departments, and ensure accurate financial reporting. A prior hotel front desk background and ability to work weekends is preferred.

Qualifications

• Previous hotel Front Desk experience.
• Experience overseeing/directing a team a plus.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Supervise front desk operations during assigned shift.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO).
• Responsible for Food & Beverage inventory and ordering.
• Oversee FIFO (first in/first out) process with Food & Beverage.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.

Job description

Kolter Hospitality in West Palm Beach, FL is seeking a Front Desk Supervisor to uphold exceptional guest service and oversee front desk operations and related food & beverage tasks.

You will manage shift coverage, assist guests with check-in/check-out, supervise staff, coordinate with departments, and ensure accurate financial reporting. A prior hotel front desk background and ability to work weekends is preferred.