Guest Experience Concierge - Front Desk

Kolter Hospitality, LLC.; West Palm Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent for Hyatt Place West Palm Beach in West Palm Beach, FL. You will process check-ins and check-outs, issue keys, and resolve guest issues while following Kolter Hospitality standards.

The role requires courteous, efficient guest service in a fast-paced hotel environment. Responsibilities include welcoming guests by name, coordinating services, handling cashiering tasks, and upholding safety procedures.

Qualifications

• Customer service experience in hospitality is a plus.
• Ability to stand/walk for up to 8 hours.
• No formal education required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform guests of hotel services.
• Issue room keys and ensure guest satisfaction per brand standards.
• Welcome guests by name and provide quality beverages/food as needed.
• Follow safety procedures and report maintenance items.

Skills

Customer service

Hospitality

Job description

Kolter Hospitality is seeking a Front Desk Agent for Hyatt Place West Palm Beach in West Palm Beach, FL. You will process check-ins and check-outs, issue keys, and resolve guest issues while following Kolter Hospitality standards.

The role requires courteous, efficient guest service in a fast-paced hotel environment. Responsibilities include welcoming guests by name, coordinating services, handling cashiering tasks, and upholding safety procedures.