Guest Experience Supervisor — Front Desk & Duty Manager

A&R Group; Birmingham (AL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive pay & benefits

Job summary

A&R Group is seeking a Front Desk Supervisor to support the General Manager and oversee front desk operations in a dynamic hotel environment. You will supervise staff, ensure guests have a warm, efficient, and memorable experience, and act as Manager on Duty when the GM is off-property.

Responsibilities include scheduling, guest check-in/out, reservations, and cross-department communication to maintain smooth operations. A strong service mindset and leadership ability are essential.

Qualifications

• Experience supervising front desk or hospitality staff is a plus.
• Strong customer-service orientation and communication skills.
• Demonstrated organizational and time-management abilities.
• Ability to solve problems and handle guest issues effectively.
• Comfort with fast-paced, high-pressure environments.
• Willingness to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Supervise Front Desk operations, including scheduling, inventories, and daily workflow.
• Serve as Manager on Duty in the absence of the General Manager.
• Provide leadership, coaching, and development for team members.
• Participate in hiring, training, and accountability for Front Desk and Breakfast associates.
• Greet, check in, and check out guests with professionalism and efficiency.
• Make reservations, answer phone calls, and respond to guest inquiries.
• Anticipate guest needs and ensure a high level of satisfaction.

Skills

Front Desk supervision

Customer-service skills

Strong organizational skills

Excellent communication

Problem-solving

Time-management

Job description

A&R Group is seeking a Front Desk Supervisor to support the General Manager and oversee front desk operations in a dynamic hotel environment. You will supervise staff, ensure guests have a warm, efficient, and memorable experience, and act as Manager on Duty when the GM is off-property.

Responsibilities include scheduling, guest check-in/out, reservations, and cross-department communication to maintain smooth operations. A strong service mindset and leadership ability are essential.