Front Desk Supervisor

A&R Group; Birmingham (AL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive pay & benefits

Job summary

A&R Group is seeking a Front Desk Supervisor to support the General Manager and oversee front desk operations in a dynamic hotel environment. You will supervise staff, ensure guests have a warm, efficient, and memorable experience, and act as Manager on Duty when the GM is off-property.

Responsibilities include scheduling, guest check-in/out, reservations, and cross-department communication to maintain smooth operations. A strong service mindset and leadership ability are essential.

Qualifications

• Experience supervising front desk or hospitality staff is a plus.
• Strong customer-service orientation and communication skills.
• Demonstrated organizational and time-management abilities.
• Ability to solve problems and handle guest issues effectively.
• Comfort with fast-paced, high-pressure environments.
• Willingness to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Supervise Front Desk operations, including scheduling, inventories, and daily workflow.
• Serve as Manager on Duty in the absence of the General Manager.
• Provide leadership, coaching, and development for team members.
• Participate in hiring, training, and accountability for Front Desk and Breakfast associates.
• Greet, check in, and check out guests with professionalism and efficiency.
• Make reservations, answer phone calls, and respond to guest inquiries.
• Anticipate guest needs and ensure a high level of satisfaction.

Skills

Front Desk supervision

Customer-service skills

Strong organizational skills

Excellent communication

Problem-solving

Time-management

Job description

Job Type: Full‑time | Hourly, Non‑Exempt

Role Overview

The Front Desk Supervisor supports the General Manager by overseeing Front Desk, supervising team members, and ensuring guests receive a warm, efficient, and memorable experience. This position also serves as Manager on Duty when the General Manager is off‑property.

Key Responsibilities

• Supervise all Front Desk operations, including scheduling, inventories, and daily workflow
• Serve as Manager on Duty in the absence of the General Manager
• Provide leadership, coaching, and development for team members
• Participate in hiring, training, and accountability for Front Desk and Breakfast associates
• Greet, check in, and check out guests with professionalism and efficiency
• Make reservations, answer phone calls, and respond to guest inquiries
• Anticipate guest needs and ensure a high level of satisfaction
• Resolve guest complaints promptly and professionally
• Communicate effectively with all departments to support smooth operations
• Prepare and reconcile cash deposits accurately
• Maintain confidentiality of guest and company information
• Maintain a professional appearance and positive attitude
• Communicate safety or service concerns to management in a timely manner
• Follow all Hilton brand standards, A&R policies, and safety procedures
• Serve as a Brand Ambassador for A&R Group’s culture, mission, and values
• Perform other duties as assigned

Qualifications

• Previous hospitality experience preferred but not required
• Strong organizational and time‑management skills
• Excellent communication and customer‑service skills
• Strong problem‑solving abilities
• Ability to work in a fast‑paced, high‑pressure environment
• Ability to work a varied schedule, including mornings, evenings, nights, weekends, and holidays
• Passion for delivering exceptional guest service
• Strong attention to detail, accuracy, and efficiency
• Ability to stand, walk, kneel, and bend for extended periods
• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
• Professional, ethical, and reliable
• Quick learner with a strong work ethic
• Able to work independently and as part of a team

Working Conditions

• Frequent standing, walking, bending, and lifting
• Repetitive movements of shoulders, elbows, and hands
• Ability to push, pull, and carry moderate weight
• Use of computer systems, phones, and office equipment
• Basic math skills required for cash handling and shift balancing

Why Work for A&R Group?

• Supportive leadership that values teamwork, respect, and accountability
• Opportunities for growth and advancement within a rapidly expanding hospitality company
• A people‑focused culture built on appreciation, recognition, and professional development
• Competitive pay and benefits
• A stable, reputable company with a strong commitment to employee success

Equal Employment Opportunity

A&R Group provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service. Reasonable accommodations will be provided for qualified individuals with disabilities unless doing so creates undue hardship.

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.