Guest Experience Leader, Front Desk & Service Ops

General Hotels Corporation; Jasper (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

401(k) with company match

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a Guest Service Manager to manage Front Desk operations and supervise the Guest Services team. This role is critical to ensuring quality service and standards are maintained while delivering an exceptional guest experience.

The ideal candidate will have supervisory experience in hotel housekeeping and front desk operations, strong problem-solving abilities, and excellent guest relations skills. Benefits include medical, dental, and vision insurance options.

Qualifications

• Experience in hotel Housekeeping and Front Desk supervisory position is required.
• Must be guest-focused and able to solve problems.
• Must speak fluent English; bilingual in Spanish is a plus.

Responsibilities

• Manage Front Desk operations and supervise Guest Services team.
• Ensure quality service and maintain standards.
• Oversee operations for Rooms and Guest Services Departments.

Skills

Guest relations skills

Problem-solving

Multitasking

Education

Associate’s Degree in Hospitality

Tools

PMS computer systems

Job description

General Hotels Corporation is seeking a Guest Service Manager to manage Front Desk operations and supervise the Guest Services team. This role is critical to ensuring quality service and standards are maintained while delivering an exceptional guest experience.

The ideal candidate will have supervisory experience in hotel housekeeping and front desk operations, strong problem-solving abilities, and excellent guest relations skills. Benefits include medical, dental, and vision insurance options.