Front Desk Agent: Guest Experience Maestro (Hotel Discounts)

MOBILE HOME 2 SUITES; Mobile (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

A&R Hospitality Group is seeking a Front Desk Agent to deliver exceptional guest service at the hotel front desk. You will greet guests, check them in and out, and handle reservations while answering phone calls and addressing guest inquiries with a positive attitude.

The role emphasizes professional appearance, confidentiality, and teamwork across departments to ensure a superior guest experience and smooth operation of the front desk area.

Qualifications

• Experience delivering outstanding customer service in a hospitality environment.
• Ability to greet guests professionally and maintain a positive demeanor.
• Proficiency in checking guests in/out and handling reservations.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet and check in arriving guests, ensuring all required information is captured.
• Provide outstanding guest service and respond to inquiries and requests.
• Make reservations for same-day or future arrivals and manage phone calls.
• Address and resolve guest complaints promptly and professionally.
• Ensure front desk and back office areas remain clean and organized.
• Protect confidentiality and security of guest and company information.

Skills

Customer service

Positive attitude

Guest greeting

Reservation handling

Phone handling

Guest inquiry responses

Job description

A&R Hospitality Group is seeking a Front Desk Agent to deliver exceptional guest service at the hotel front desk. You will greet guests, check them in and out, and handle reservations while answering phone calls and addressing guest inquiries with a positive attitude.

The role emphasizes professional appearance, confidentiality, and teamwork across departments to ensure a superior guest experience and smooth operation of the front desk area.