Guest Experience Supervisor — Front Desk

NOPSI Hotel; Washington, Northern (District of Columbia, KY); Hybrid; USD 65,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and Sick Leave

401(k) with matching funds

Hotel room discounts

Job summary

The Madison Hotel - Washington, D.C. is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest service and efficient front desk operations on-site in our downtown property.

Ideal candidates will have at least one year of hospitality customer service experience, strong communication skills, and a proven ability to manage guest needs with accuracy and calm under pressure. Weekend and holiday availability is required.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Must be available to work weekends and holidays.
• Basic mathematical skills and ability to perform moderately complex calculations with a calculator.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome.
• Input and retrieve guest information to complete registration.
• Balance cash and post charges to guest rooms accurately.
• Answer telephone inquiries and relay messages to guests and staff.
• Resolve guest issues by researching and applying appropriate solutions.

Skills

Customer service

Cash handling

Computer literacy

Communication skills

Attention to detail

Tools

Calculator

POS system

Guest management system

Job description

The Madison Hotel - Washington, D.C. is seeking a Front Desk Supervisor to assist the Front Office Manager in delivering exceptional guest service and efficient front desk operations on-site in our downtown property.

Ideal candidates will have at least one year of hospitality customer service experience, strong communication skills, and a proven ability to manage guest needs with accuracy and calm under pressure. Weekend and holiday availability is required.