Guest Experience Supervisor — Front Desk

HEI Hotels & Resorts; Washington (District of Columbia); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Travel benefits

Employee discounts

Job summary

HEI Hotels and Resorts is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service at our Washington, DC property. You will help supervise guest relations and ensure smooth check-in/check-out with a friendly, professional demeanor.

Responsibilities include greeting guests, inputting reservations, answering inquiries, balancing cash, and coordinating with housekeeping, security and other departments to resolve issues promptly and maintain brand

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Must be available to work weekends and holidays.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Process reservations and input guest information into the system.
• Answer inquiries and provide information on local attractions and hotel services.
• Balance cash transactions and balance house bank.
• Coordinate with housekeeping, security and other departments to resolve guest issues.

Skills

Customer service

Communication

Cash handling

Computer skills

Tools

POS system

Job description

HEI Hotels and Resorts is seeking a Front Office Associate to assist the Front Office Manager in delivering exceptional guest service at our Washington, DC property. You will help supervise guest relations and ensure smooth check-in/check-out with a friendly, professional demeanor.

Responsibilities include greeting guests, inputting reservations, answering inquiries, balancing cash, and coordinating with housekeeping, security and other departments to resolve issues promptly and maintain brand