Guest Experience Agent – Front Desk

HEI Hotels & Resorts; Washington (District of Columbia); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday time off

Pet insurance

Life and Disability insurance

401(k) with matching funds

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Desk/Guest Services Associate at The Beacon Hotel & Corporate Quarters in Washington, DC. You will assist guests with arrival and departure, check-in/out, and provide information on local attractions while maintaining a welcoming atmosphere.

The role emphasizes accurate computer processing, guest satisfaction, and handling payments with professionalism. Hotel experience is preferred and successful candidates will be adept at multitasking in a fast-paced

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer.
• Close guest accounts at time of check out and ascertain satisfaction, negotiating compromises when needed.
• Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Customer service

Mathematical calculations

Communication skills

Patience and diplomacy

Multitasking ability

Computer entry skills

Emergency awareness

Team collaboration

Verbal and written communication

Tools

Moderately complex computer system

Job description

HEI Hotels & Resorts is seeking a Front Desk/Guest Services Associate at The Beacon Hotel & Corporate Quarters in Washington, DC. You will assist guests with arrival and departure, check-in/out, and provide information on local attractions while maintaining a welcoming atmosphere.

The role emphasizes accurate computer processing, guest satisfaction, and handling payments with professionalism. Hotel experience is preferred and successful candidates will be adept at multitasking in a fast-paced