Guest Experience Specialist - Front Desk

Remington Hospitality; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

Remington Hospitality in Washington, DC is seeking a Front Desk Associate to welcome guests and manage check-in/check-out with efficiency and courtesy.

You will handle pre-registration, room blocking for reservations with special requests, and ensure accurate posting of charges while maintaining knowledge of rates, discounts, and cancellation policies. A strong grasp of front office systems and cash handling will be essential to deliver smooth guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Have complete working knowledge of Front Office computer or manual system, including daily transactions.
• Manage cash handling, including receiving payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Understand reservations procedures, including same-day bookings, cancellations and relocations.

Job description

Remington Hospitality in Washington, DC is seeking a Front Desk Associate to welcome guests and manage check-in/check-out with efficiency and courtesy.

You will handle pre-registration, room blocking for reservations with special requests, and ensure accurate posting of charges while maintaining knowledge of rates, discounts, and cancellation policies. A strong grasp of front office systems and cash handling will be essential to deliver smooth guest experiences.