Front Desk Guest Service Agent

HEI Hotels & Resorts; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare and dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

YouDecide program

Job summary

HEI Hotels & Resorts seeks a Front Office/Guest Services associate at San Ramon Marriott to deliver exceptional guest service by handling calls, emails, and requests with professionalism. You will coordinate with departments to resolve issues and ensure guest satisfaction, while supporting the Front Office operations and emergencies as needed.

The role emphasizes clear communication, dependability, and the ability to multitask in a busy hotel environment with daily guest interactions.

Qualifications

• Must have a High School diploma, GED or equivalent.
• Two years of experience in a similar position with heavy customer interaction.
• Must communicate well with guests and other associates.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Offer professional, friendly, and engaging service.
• Process all external and internal calls, texts, or emails and route accordingly.
• Take ownership of caller requests and ensure timely follow up.
• Transcribe and verify messages; input and retrieve messages in the system.
• Receive wake-up call information and ensure timely delivery.
• Communicate with guests via phone, email, or letters in a courteous manner.
• Act as dispatcher for security, guest services and property operations.
• Provide information to associates during emergencies and requests.
• Briefly answer inquiries, time, extension numbers, and hours.
• Assist Front Office operations as needed.

Skills

Communication

Customer service

Patience

Multitasking

Education

High School diploma or GED

Tools

Computer systems

Job description

HEI Hotels & Resorts seeks a Front Office/Guest Services associate at San Ramon Marriott to deliver exceptional guest service by handling calls, emails, and requests with professionalism. You will coordinate with departments to resolve issues and ensure guest satisfaction, while supporting the Front Office operations and emergencies as needed.

The role emphasizes clear communication, dependability, and the ability to multitask in a busy hotel environment with daily guest interactions.