Guest Experience Supervisor - Front Desk

Hotel Beauden, Autograph Collection; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hotel Beauden, Autograph Collection in Orlando is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. The role focuses on supervising check-in/check-out, guiding staff, handling guest requests, and coordinating with other departments to resolve issues for a seamless guest experience.

Candidates should have cash handling experience, at least six months at the front desk, strong computer skills, and availability for nights and weekends in a fast-paced

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Communication skills

English fluency

Front Desk experience

Computer skills

Flexible schedule

Education

High School / GED

Job description

Hotel Beauden, Autograph Collection in Orlando is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service. The role focuses on supervising check-in/check-out, guiding staff, handling guest requests, and coordinating with other departments to resolve issues for a seamless guest experience.

Candidates should have cash handling experience, at least six months at the front desk, strong computer skills, and availability for nights and weekends in a fast-paced