Guest Experience Supervisor - Front Desk

Paylocity; Houston (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee front desk operations, supervise a team of front desk agents, and ensure a high level of guest satisfaction. You will manage the check-in/check-out process, resolve guest issues, and uphold service standards.

Strong communication and interpersonal skills are essential, along with proficiency in hotel management software and MS Office. Prior supervisory experience and a high school diploma are preferred for this role.

Qualifications

• High school diploma or equivalent; hospitality management education is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Communication skills

Interpersonal skills

Hotel management software

MS Office

Education

High school diploma

Hospitality management education a plus

Tools

Hotel management software

Job description

Dreamscape Hospitality is seeking a Front Desk Supervisor to oversee front desk operations, supervise a team of front desk agents, and ensure a high level of guest satisfaction. You will manage the check-in/check-out process, resolve guest issues, and uphold service standards.

Strong communication and interpersonal skills are essential, along with proficiency in hotel management software and MS Office. Prior supervisory experience and a high school diploma are preferred for this role.