Guest Experience Supervisor - Front Desk

Hei Hotels Inc.; Frisco (TX); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

401(k) matching

Hotel room discounts

Résumé du poste

HEI Hotels and Resorts is seeking a Front Office support role at the Sheraton Stonebriar property in Frisco, TX. You will assist the Front Office Manager to ensure smooth guest arrivals, departures, and guest interactions with a focus on service excellence.

The role emphasizes accurate information delivery, handling payments, and maintaining guest accounts while upholding brand standards and policies.

Qualifications

• 1 year experience in customer service in hospitality or similar.
• Strong communication and guest handling abilities.
• Basic math and calculator skills for mid-level calculations.
• Ability to navigate and input information in a hotel computer system.

Responsabilités

• Assist Front Office Manager in daily operations.
• Greet guests and provide accurate information about services.
• Process check-ins/outs and manage guest accounts.
• Resolve guest issues promptly and professionally.

Connaissances

Customer service

Communication

Mathematical skills

Computer systems

Guest relation

Attention to detail

Outils

Calculator

Description du poste

HEI Hotels and Resorts is seeking a Front Office support role at the Sheraton Stonebriar property in Frisco, TX. You will assist the Front Office Manager to ensure smooth guest arrivals, departures, and guest interactions with a focus on service excellence.

The role emphasizes accurate information delivery, handling payments, and maintaining guest accounts while upholding brand standards and policies.