Guest Experience Specialist — Luxury Front Desk

HEI Hotels & Resorts; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

The Stoneleigh in Uptown Dallas, part of HEI Hotels and Resorts, seeks a courteous Guest Services Associate to assist guests with arrival and departure, answer questions, and provide a memorable experience in a luxury setting.

Responsibilities include greeting guests, processing registrations, handling payments, and ensuring smooth service across front desk operations, with emphasis on exceptional communication and problem solving.

Qualifications

• Hotel experience preferred.
• Ability to perform math calculations with a calculator.
• Excellent customer service and diplomacy.
• Strong verbal and written communication.
• Ability to input information using a computer system.

Responsibilities

• Greet guests with a friendly welcome and assist with requests using clear communication.
• Complete registration by inputting data, confirming guests and room details, and promoting brand programs.
• Verify and imprint credit cards; handle payments and post charges to guest accounts.
• Answer phones, relay messages, and retrieve mail and packages for guests.
• Close guest accounts at checkout and address dissatisfaction with appropriate solutions.
• Handle guest complaints and research solutions to resolve issues.
• Remain calm during emergencies and busy periods using sound judgment.
• Adhere to attendance rules and be available to work regularly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Cash handling

Problem solving

Tools

Computer system

Job description

The Stoneleigh in Uptown Dallas, part of HEI Hotels and Resorts, seeks a courteous Guest Services Associate to assist guests with arrival and departure, answer questions, and provide a memorable experience in a luxury setting.

Responsibilities include greeting guests, processing registrations, handling payments, and ensuring smooth service across front desk operations, with emphasis on exceptional communication and problem solving.