Guest Experience Supervisor - Flexible Scheduling

My Place Hotels; Mesa (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus potential

Flexible scheduling

Direct deposit

Cross-training

Growth potential

Job summary

My Place Hotels Mesa is seeking a Guest Service Supervisor to lead the front desk team and ensure a superior guest experience. You will oversee booking processes, train Guest Service Representatives, and work closely with the General Manager to uphold policies and procedures.

The role requires hands-on leadership, strong communication, and a focus on safety, with duties including check-in/out, PMS use, daily reports, and guest issue resolution.

Qualifications

• High school diploma or equivalent is required.
• Proven ability to communicate clearly with guests and colleagues.
• Strong organizational and multitasking capabilities.
• Reliable, professional, and punctual in a hospitality setting.
• Ability to work physical requirements of the role.

Responsibilities

• Provide exceptional guest service and manage guest interactions.
• Lead and train Guest Service Representatives; assist in scheduling.
• Manage check-in/out using the PMS and handle charges and taxes.
• Inform guests about amenities and local attractions; address concerns promptly.
• Operate phone system, schedule wake‑up calls, and process reservations.
• Maintain Front Desk Log, Night Audit Checklist, and cash and call logs.
• Conduct hourly safety checks and log safety concerns.
• Manage master keys inventory and access for staff.
• Assist housekeeping with laundry activities as needed.
• Perform other duties as directed by GM.

Skills

Basic computer skills

Strong communication skills

Organizational skills

Dependability

Attention to detail

Education

High School degree or equivalent

Job description

My Place Hotels Mesa is seeking a Guest Service Supervisor to lead the front desk team and ensure a superior guest experience. You will oversee booking processes, train Guest Service Representatives, and work closely with the General Manager to uphold policies and procedures.

The role requires hands-on leadership, strong communication, and a focus on safety, with duties including check-in/out, PMS use, daily reports, and guest issue resolution.