Guest Experience Supervisor | Flexible Scheduling

druryhotels; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Career growth

Health and well-being

401(k)

Award-winning workplace

Job summary

Drury Plaza Hotel is hiring for a front desk supervisor to support management in overseeing guest services at the Denver property. The role focuses on delivering +1 Service standards, training staff, and maintaining high guest satisfaction.

We offer a discretionary quarterly bonus, flexible scheduling, hotel discounts, and opportunities for internal promotion. Competitive benefits include medical/dental/vision and a 401(k) plan, with a strong emphasis on work-life balance.

Qualifications

• Requires ability to communicate clearly in English with guests and team members.
• Experience in hotel front desk or guest services preferred.
• Ability to train and motivate team members to meet service standards.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure policies and procedures are communicated and followed daily.
• Provide courteous, efficient service and respond promptly to inquiries and requests.

Job description

Drury Plaza Hotel is hiring for a front desk supervisor to support management in overseeing guest services at the Denver property. The role focuses on delivering +1 Service standards, training staff, and maintaining high guest satisfaction.

We offer a discretionary quarterly bonus, flexible scheduling, hotel discounts, and opportunities for internal promotion. Competitive benefits include medical/dental/vision and a 401(k) plan, with a strong emphasis on work-life balance.