Guest Service Supervisor

Drury Hotels Company, LLC; Denver (CO); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Career growth opportunities

Company-paid health options

Job summary

Drury Plaza Hotel is hiring to support the front desk and guest services team in Denver, CO. The role focuses on supervising front desk staff, ensuring policy adherence, and delivering exceptional guest experiences with a +1 Service mindset.

You will train staff, handle inquiries, and maintain a positive work environment while contributing to overall hotel operations and guest satisfaction. The starting pay range is visible to applicants and includes incentives.

Qualifications

• Ability to give and receive written and oral direction.
• Clear English communication with guests and team members.
• Thorough knowledge of Drury Hotels policies and procedures.
• Ability to train, motivate and inspire team members.
• Ability to handle money and operate office machines.

Responsibilities

• Assist management in supervising the front desk / guest service positions.
• Communicate and enforce Drury Hotels policies and procedures.
• Provide courteous, efficient, friendly service to guests.
• Train guest service team members.
• Respond promptly to inquiries and complaints with a +1 Service attitude.
• Contribute to a positive work environment.

Skills

Clear communication

Leadership

Guest service

Tools

Cash handling

Job description

Property Location: Drury Plaza Hotel - 4550 North Central Park Blvd. , Denver, Colorado 80238

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There\'s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America\'s Greatest Workplaces 2025
• Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly "+1 Service" bonus.

BASIC FUNCTION & JOB DUTIES

• Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
• Ensures Drury Hotels policies and procedures are consistently communicated and followed at all times.
• Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards.
• Assists with training guest service team members.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

• Requires ability to give and take written and oral direction.
• Requires the ability to communicate clearly in English to relate to guests and team members.
• Requires thorough knowledge of Drury Hotels policies and procedures.
• Requires ability to train, motivate and inspire team members to perform at and above Company expectations.
• Requires thorough knowledge of marketing and sales programs.
• Performs duties of guest service agent, night audit or other positions as needed.
• Requires ability to handle money, make change and utilize office machines in normal day-to-day activities.
• Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions.
• Requires ability to give attention to detail.
• May require some travel.

Rise. Shine. Work Happy. Hiring Immediately!

The pay range is $22.79 - $33.47

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

At Drury Hotels, we prioritize our\'s team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That\'s the Drury Way.

Our 6,100+ team members work together- across 150 hotels in 30 states to make sure every guest receives the very best service and value.

Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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