Guest Experience Supervisor - Fast-Paced Hospitality

Lucky Strike Entertainment; River Grove (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Employee stock purchase program

Paid vacation and holidays

Discounts on Bowling/Waterpark

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor across bowling, arcade, F&B, bar, and events, ensuring smooth operations and exceptional guest experiences.

You will coach hourly team members, maintain service standards, and support promotional programs while managing cash handling, inventory counts, and labor tracking. Flexible evenings and weekends required; high school diploma or equivalent preferred.

Qualifications

• 1–2 years of hospitality/guest-facing experience.
• Motivate and coach a team in a fast-paced setting.
• Strong communication to resolve guest concerns.
• Lead by presence and do the work with the team.
• Basic labor, sales goals, and cost control understanding.
• Ability to stand for extended periods and lift 25–50 lb.

Responsibilities

• Own the floor on every shift, ensuring smooth flow and guest satisfaction.
• Step into any position as needed to maintain speed and service standards.
• Coach and develop hourly team members on service standards and safety.
• Drive sales through guest engagement and promotional support.
• Maintain facility readiness, lane conditions, and FOH/BOH operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Team leadership

Guest service

Communication

Financial awareness

Physical stamina

High school diploma

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor across bowling, arcade, F&B, bar, and events, ensuring smooth operations and exceptional guest experiences.

You will coach hourly team members, maintain service standards, and support promotional programs while managing cash handling, inventory counts, and labor tracking. Flexible evenings and weekends required; high school diploma or equivalent preferred.