Guest Services Supervisor - Lead, Elevate Guest Experience

Courtyard Potomac Mills; Woodbridge (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Military leave

Job summary

Highgate Hotels is seeking a Guest Services Supervisor at Courtyard Potomac Mills in Woodbridge, VA. You will support the Operations Manager and AGM to provide attentive, courteous service to guests before arrival and during their stay, while maximizing occupancy and revenue.

This role requires 2–3 years in hotel operations, supervisory experience, and strong communication. You will oversee check-ins/outs, multi-task duties, and uphold Highgate standards in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive experience in a hotel or related field.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license.
• Flexible and long hours sometimes required.
• Light work involving lifting and moving objects.

Responsibilities

• Assist the Operations Manager and Assistant General Manager while delivering attentive guest service.
• Take room reservations with rate quotes and monitor VIP requests.
• Operate the Front Desk computer system and log messages, packages and mail.

Skills

Guest service

Front desk ops

Team leadership

Communication

Education

High School diploma or equivalent

Tools

Front Desk software

Job description

Highgate Hotels is seeking a Guest Services Supervisor at Courtyard Potomac Mills in Woodbridge, VA. You will support the Operations Manager and AGM to provide attentive, courteous service to guests before arrival and during their stay, while maximizing occupancy and revenue.

This role requires 2–3 years in hotel operations, supervisory experience, and strong communication. You will oversee check-ins/outs, multi-task duties, and uphold Highgate standards in a fast-paced environment.